Frequently Asked Questions

What are hours of the leasing office?

We are open Mon-Friday 10 am to 6 pm and Sat-Sun 11 am to 4 pm.

Is parking included with my rent?

On-site Parking is available for a monthly charge. There is no free parking on-site. UWSP also offers parking in lot P or J for an additional, lower cost fee, please check with UWSP for availability in those lots.

Do you allow pets? What is the pet policy?

Yes! Call for any updates to our policy but currently, we allow dogs and cats, 35lbs or less, with a $250 pet deposit and $25 a month per pet per month fee.

What is the $35 Utility Fee for?

The $35 utility recovery is to cover cost of fiberoptic internet (WiFi), cable, water, heat and trash. Residents are still responsible to cover their own electric bills between roommates through Wisconsin Public Service.

What is the procedure for moving out?

​We make a move-out packet for you and on move-out day you are to fill out a checklist and turn in keys.

Is parking assigned?

​Not at this time.

I have a noise complaint. Who do I contact?

Please reach out to the ​Community Assistants or Property Manager

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

There is no smoking on property or in apartments.

I need emergency maintenance. Who do I call?

Our residents have access to an emergency line.

I have a non-emergency maintenance issue. Who do I contact?

​You may enter the maintenance request through the online portal.

What is the parking situation?

​We have parking available with a parking pass.

Is there a fee or permit required for parking?

​We provide a parking pass to you at move-in.

What is the policy for guest parking?

They can get a pass from the office during our usual hours.

Are there building quiet hours?

​Yes, currently between 11pm-7am.

What decorations or changes to the apartment are prohibited?

We do not allow the use of nails.

What leasing options are available?

​We currently offer 10-month, 12-month, summer, and semester leases.

How often is there a rent increase?

Rent increases would be evaluated at the time of renewal.

What are your application requirements?

We require a credit score above 600, no criminal history, and 3x the amount of rent for monthly income.

How much is the security deposit?

Security deposits are the same amount as the rent for your specific floor plan.

How much of the security deposit is refundable?

All of it! However, if there are unpaid rent charges, utility charges, or damages these will be deducted from the deposit.

Is there an application fee?

Yes, we currently charge $25.00.

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Yes but these will be the same as application requirements.

Can I apply online?

Yes! This is one of the fastest ways to reserve your spot.

What fees/deposits are due upon applying? Moving in?

​Application fee and security deposit when the lease is signed.

When is rent due?

Rent is due on the 1st of every month.

How can I pay my rent? What forms of payment are acceptable?

You can pay with a check or money order, online, or through an automatic withdrawal.

Is there a late fee for overdue payments? Is there a grace period?

​Yes, there is a $50 late fee that is applied on the 5th.

Is renter's insurance required?

​Yes, it is required with a $100,000 liability amount. 

Are utilities included?

Included utilities are wifi, water, and sewer.

What utilities are not included in the rent?

Electricity is paid for separately by the resident.

What costs are not included in the rent?

Cable tv is not included.

What is the average cost for utilities each month?

Based on previous estimates, approximately $50.

Are the apartments furnished? What is included?

Furnished apartments include the following: couch, chair, barstools, bed, dresser, closet, desk with a chair, tv.

Are there any bed restrictions for the apartments?

We do not allow waterbeds.

Do you have items I can rent?

We currently do not offer any items for rent.

Are corporate rentals available?

This is not a current option.

Under what circumstance can a landlord terminate your lease?

As covered at the time of leasing, behavior, not following rules, or not paying.

What happens if I need to move out before my lease expires?

​You will be responsible for the rest of your lease.

Are there any fees associated with moving in or moving out?

​No there are not.

Can the apartment be listed on AirBnB?

This is not an option for any of our current floor plans/units.

Are there occupancy limits?

Yes, please contact us for any questions you have.

Can the apartment be sublet?

Apartments are not allowed to be sublet.

What brand are the kitchen appliances?

Our floor plans currently come with GE appliances.

Does the apartment come with a microwave?


Are stoves gas or electric?

All stoves are electric.

What property amenities are included?

We offer a fitness center, multi-purpose room, and movie room.

Do you offer valet trash service?

Not at this time.

Do you offer recycling?

Yes, we do!

What internet service options are available?

The current internet for our community is Spectrum.

Do you have cable?

This is not included.

Can I reserve your community room?

Absolutely! This is something available to all our residents.

Do you have package lockers?

We currently do not have package lockers.

Is storage included?

No, we do not have any additional storage units.

What kinds of washers and dryers do in-apartment hookups accommodate?

We like to make it easy! We supply the washer/dryer for each apartment.

Do apartments have dishwashers?


Do kitchen sinks have a garbage disposal?

Every apartment sink includes a garbage disposal.

Is there a bathtub or just a shower? Are they together or separate?

Our floor plans have a shower-only bathroom setup.

What kinds of washers and dryers do in-apartment hookups accommodate?

We supply a washer/dryer for each unit.